Privacy Policy

 Last updated: March 25, 2026

CG & Associates (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Canadian privacy laws, including PIPEDA.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you engage our bookkeeping and related services or visit our website.

1. Who We Are

CG & Associates
31 Gourlay Road
Elora, ON N0B 1S0
Email: carrie@cgassociates.ca

2. Scope of This Policy

This policy applies to:

  • Clients receiving bookkeeping, payroll, and advisory services

  • Individuals visiting our website

  • Individuals who communicate with us

3. Personal Information We Collect

We collect only the information necessary to provide our services.

A. Client Financial & Business Information

As a bookkeeping firm, we may collect and process:

  • Bank and credit card transactions

  • Accounting records and financial statements

  • Payroll information (including employee names, addresses, and compensation details)

  • Tax-related information (GST/HST, T4/T4A data, etc.)

  • Business contact information

B. Identity & Verification Information (if required)

  • Name, address, email, phone number

  • Date of birth or identification (only where required for compliance or verification)

C. Website & Technical Data

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Pages visited and time spent

4. How We Use Your Information

We use personal information to:

  • Provide bookkeeping, payroll, and advisory services

  • Maintain accurate financial records

  • Prepare and file tax-related documents

  • Communicate with you regarding your services

  • Improve our processes and service delivery

  • Comply with legal and regulatory obligations

We do not sell or rent personal information.

5. Consent

By engaging our services or providing information to us, you consent to the collection, use, and disclosure of your personal information as described in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions.

6. How We Share Information

We only share information when necessary to provide services or comply with legal obligations.

This may include:

A. Service Providers: We use trusted third-party platforms to deliver our services, including: Intuit QuickBooks Online, Hubdoc, PayTraQer, Square, PayPal. These providers process data on our behalf and are contractually obligated to protect it.

B. Government Authorities: Such as the Canada Revenue Agency when required for filings or compliance.

C. With Your Authorization: For example, sharing information with your accountant, financial advisor, or other professionals.

7. Cross-Border Data Transfers: Some of our service providers store or process data outside of Canada (including the United States). As a result:

  • Your information may be subject to foreign laws

  • It may be accessible to law enforcement or regulatory authorities in those jurisdictions

We take reasonable steps to ensure your data remains protected.

8. Data Retention: We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal, tax, and regulatory requirements

In many cases, financial records must be retained for a minimum of 6–7 years under Canadian tax laws.

9. Safeguards & Security: We take the protection of your information seriously and use appropriate safeguards, including:

  • Secure, cloud-based accounting platforms

  • Password-protected systems and restricted access

  • Use of reputable, industry-standard service providers

  • Confidential handling of all client information

While no system is completely secure, we take reasonable steps to protect your data.

10. Your Rights (Under Canadian Privacy Law): Under PIPEDA, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent (where applicable)

  • Ask questions about how your data is handled

To exercise these rights, contact us using the details below.

11. Website Cookies & Tracking: Our website may use basic cookies or analytics tools to:

  • Improve website functionality

  • Understand visitor behavior

You can adjust your browser settings to refuse cookies if you prefer.

12. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Updates to This Policy: We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

14. Contact Us: If you have any questions or concerns about this Privacy Policy or your personal information, please contact: Carrie Gordon, CG & Associates, email: carrie@cgassociates.ca.